Orange Hotel (Kaifeng Qingming Shanghe Garden Longting West Road Branch)

I made a reservation in the early morning and checked in at 3pm. The room type I noted was only on the first floor. Because I disliked the noise, I had to wait for 40 minutes for the room upstairs to be cleaned, which was understandable. After the wait was over, I went upstairs to check in to the room and found that the tissues used by the previous customer had not been cleaned up. I asked the cleaning staff and they were told that they had been cleaned. When I went downstairs, I saw used tissues lying "quietly" on the handrail of the elevator. In order to avoid being seen by other customers, I went to the front desk to inform the matter and emphasized that the surveillance could be adjusted and it was definitely not intentional on my part. The store assistant communicated with me twice and Huazhu 400 communicated with me three times, and it was also clear that I could wait for more communication. I would go through the extension process normally, but went to extend my stay the next day before check-out, and was told that the only room type for extension was to be changed to another room type with a discount. I can understand that good rooms are in short supply, but why can't I ask the customer if he needs to extend his stay? The two ways the store assistant dealt with the problem were to send breakfast and a gold card. I was very dissatisfied because I was not happy at all from the time I checked in to the time I left the hotel. It was terrible.

Everything is perfect, the service is very good, it is close to the attractions, the transportation is convenient, it is so comfortable to stay here in Kaifeng🥰

In the new version of Orange Hotel, the bathroom, shower and washbasin are separated and do not affect each other, and the overall feeling is warm and comfortable. The lights are controlled intelligently according to 100/50/25/0. There is no light at the bedside, and the bathroom and sink lights cannot be controlled separately.